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Banking
Wachovia Bank has both a 24-hour ATM (automatic teller machine) and a branch office located on the first floor of
Duke Clinic. Branch office hours of operation are Monday through Thursday from 9 a.m. to 5 p.m. and Friday from 9 a.m. to 6 p.m. The office observes all normal banking holidays.
In addition, most of the areas major banks have 24-hour ATM machines in the PRT lobbies of both Duke Clinic and Duke Hospital. Directions to any of these locations can be obtained at the information desk.
Gift Shops
The Pink Smock gift shops are located in the lobbies of Duke Clinic and Duke Hospital. Both shops offer a wide variety of
gifts, flowers, magazines, and toiletries. Gift shop hours in Duke Clinic are Monday through Friday 9:30 a.m. to 4:30 p.m. In the hospital, the gift shop is open seven days a week from 9:30 a.m. to 8:00 p.m.
Hearing-Impaired Services
Hearing-impaired translators and the use of a telecommunications device (TDD) can be arranged for
hearing-impaired patients. To make arrangements for hearing-impaired services, please call Patient and Visitor Relations at (919) 681-2020.
Foreign Language Services
If you have difficulty communicating in English, a language translator can be obtained to help you. For
foreign language translation services, please call Patient Services at (919) 684-3284.
Meals and Snacks
A wide variety of dining options are available in Duke Clinic and Duke Hospital. Duke Clinic and Duke Hospital have a cafeteria, a delicatessen, a vending area, a Domino's Pizza, Hardees, Baskin-Robbins
Ice Cream booth, and a cappuccino/espresso stand. All are located in close proximity to each other. Please ask at the main lobby information desk for directions to and hours of operation for any of these
food outlets.
In addition, the Commons restaurant in the Searle Center (within the Seeley G. Mudd Building on the walkway between Duke Hospital and Duke Clinic), features gourmet soups, salads, a buffet, and
hot-carved roast meats, as well as specialty items prepared to order. Please ask at any information desk for additional directions.
Pastoral Services
Chaplains are available around the clock to counsel patients, families, and friends, provide sacraments, and lead meditation. If no one of your faith is on the Chaplain's staff, efforts will be made to find a
representative in the community.
A Chapel is located on the sixth floor of Duke Hospital. Directions to the Chapel can be obtained at
either the Duke Clinic or Duke Hospital information desks. For more information, please call Pastoral Services at (919) 684-3586.
Patient Transport
How will patients, visitors, and employees travel between Duke North and
Duke South?
The following modes of transportation are available.
Walking – The covered walkway between North and South will continue
to be the primary thoroughfare through all phases of construction.
Many do this already. The walkway will always be open.
Electric Vehicles – A building-to-building electric vehicle service
is for those patients, visitors and employees who have trouble
walking long distances. The service will run between the Blue Zone
entrance off Research Drive Extension at Duke South and the Carl
Building Walkway at Duke North. 3 six-seat electric vehicles are in
service and they will run continuously between Duke North and Duke
South. They will not be running on a set schedule, so all you need
to do is go to the appropriate pick up location and a vehicle will be
with you shortly.
Ambulances will shuttle patients who must travel by stretcher. To
arrange for an ambulance please call the dispatcher at 681-2400.
Also, please call 1 hour in advance to allow enough time for travel.
Lift Vans will be available to shuttle patients in wheelchairs, if
necessary. To arrange for transport on a Lift Van call the
dispatcher at 681-2400. Please call 1 hour in advance to allow
enough time for travel.
H-5 Shuttle Bus – Staff members may utilize the H-5 shuttle buses.
The buses run on a schedule and pick up every 15 minutes. One bus
stop is in front of Duke South on Trent Drive and the other is in
front of Duke North in the traffic circle.
What if my patient needs transportation to another location within Duke
South?
Please use the call the teletracker at 681-8747 for any patients who may
need assistance in transporting to another location in Duke South. This is
the same process as today.
Where can I call with additional transport questions?
If you have any additional questions regarding patient transport please
call transport services at 681-2400.
Pharmacy
An outpatient pharmacy where you may obtain both prescription and certain non-prescription items is located in the main lobby in Duke Clinic. The pharmacy is open Monday through Friday 9:00 a.m. to
5:30 p.m.
Post Office
The Duke Postal Services department provides a Postal Customer Service Center located in the Duke
Clinic basement, and serves patients, employees and students. The Postal Customer Service Center is open Monday through Friday from 8:30 a.m. until 4:00 p.m. The Customer Service Center provides a
variety of services including stamp sales, insured mail, certified mail, express mail, library rate material and facsimile. Directions to the Postal Customer Service Center can be obtained at the information desk
in the lobby.
Smoking Areas (Outdoors)
Smoking is not permitted inside Duke University Medical Center or any of its outlying clinics. There are
clearly marked areas outside of Duke Clinic, Duke Hospital, and other buildings that are designated as smoking areas. Please check at one of the information desks for directions to the outside smoking areas.
Telephones
Public telephones are located on most floors of Duke Hospital and Clinic.
Do you need assistance with standing or walking?
Wheelchair and escort assistance are available upon request. To arrange for this service, please see the Patient and Visitor Services representative stationed outside the main Duke Clinic entrance.
If you need assistance with standing and/or walking, please make sure to inform the service personnel at the information desk, clinic or lab upon your arrival. |
